Frequently Asked Questions (FAQ's)

Q:  How will I get my purchased playbooks?

A:  When you place your order and check out, a link will be sent to you in an e-mail to your e-mail account.  That link will take you to your files ready for download to your computer.  Thanks to this method, I am able to keep my costs low and sell you the playbooks at lower prices.

The link to the playbooks will eventually expire.  Starting on June 1, 2010, you will be able to get unlimited link renewals for a period of 30 days from the time and date of your purchase.  If you do not request a link renewal within 30 days of your purchase, you will be given a one-time free link renewal if you request it.  Any purchase made prior to June 1, 2010 will be under the rule of only one free link renewal.

Q:  I made an order but I have not gotten anything in my e-mail inbox.  What do I need to do?

A:  Check your e-mail settings or your network administrator to make sure that you can receive e-mails with links embedded in them.  Once you have done that, contact me at alan@alanpeel.com to get your link.

Q:  What is your policy regarding refunds?

A:  As of January 15, 2009, all sales are considered final and are not subject to refund.  If you have not received the entirety of your product please alert me and I will be sure to get the remainder of it to you as much I possibly can.

Q:  I can't get my file to open.  What gives?

A:  Believe it or not, this happens more than not.  The files are either in PDF, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint format or they have been zipped together.  Should this occur, you can go to Adobe's or Microsoft's websites and get a viewer for free.

Q:  Do you consider trades?

A:  Yes.  Let me know what you have and I will see whether or not I have the playbook.  If I don't we can then go forward with a trade.

Once caveat is that I don't do trade via the United States Mail.  If you do not have an electronic version of what you want to trade, see if you can have it scanned and made in to a PDF file and then we'll proceed from there.

Q:  I am a coach and I want to have one of my files taken down.  What is your policy in these regards?

A:  If you are a coach and you have a file that is for sale on my website that you no longer want sold here, contact me at alan@alanpeel.com and I will take it down for you at no charge.